People-Powered Customer Service: Brilliant!

When I got a reply from Twitter about a complaint over a Twitter spammer I sent them, I noticed that they sent me a link to a site hosted outside of Twitter, with a reference about a new measure they’d put in place to limit spam activity.

As important as the information was, the platform that it resided in was even more interesting: GetSatisfaction.com.

Though it still seems to be in its infancy, I found the site fascinating: in a nutshell companies resorting to this platform are resorting to the knowledge of the masses to offer free or close-to-free (since employees of the companies at times reply too) customer service. Brilliant!

This image summarizes what they do:

Goofy meets Peter Pan and The Beast

According to a survey I learned about thanks to my buddy Sara, I am equal parts Peter Pan, The Beast and Goofy:

Which Disney Character is your Alter Ego?
created with QuizFarm.com
You scored as Goofy

Your alter ego is Goofy! You are fun and great to be around, and you are always willing to help others. You arn’t worried about embarrassing yourself, so you are one who is more willing to try new things.

Peter Pan

56%

The Beast

56%

Goofy

56%

Donald Duck

50%

Sleeping Beauty

50%

Ariel

50%

Pinocchio

44%

Snow White

38%

Cinderella

31%

Cruella De Ville

13%