The Ordeal of Closing a Hotmail Account – part 1

Have you ever wanted (or needed) to close your Hotmail account? I forecast long hours of banging your head against the keyboard, trying to figure out WHY you can’t do it.

Me? I am trying to figure a way to do it… When I click on Options > More Options > # View and edit your personal information > Close Account, I get prompted for my password to verify my identity. I enter it and I am prompted with this message:

As for this message:
* “One or more paid services or a Microsoft Points account is linked to your account.” – I have no paid services with Microsoft or a Microsoft Points account: believe me, I checked, even… to make sure, just in case I forgot! I followed every option described in the help for this issue.
* When I click on the “Close your Microsoft account” link at the bottom of the page, I am taking to THIS other page:

(which basically states the same thing… and when I click on to go to the Microsoft Account and Billing Services site, I confirm that… I have no services associated with my account.

SOOOOO, I am basically stuck in a loop. I just wrote to Hotmail support, with the hope that they may help explain what is going on. Any ideas?

4 thoughts on “The Ordeal of Closing a Hotmail Account – part 1

  1. Hahaha… “Abort, Retry, Fail”… some things never change for old Microsoft, do they?

  2. I can’t even get into my Windows Messenger account or passport because the original e-mail service it was listed on died about ten years ago and the password got forgotten somewhere along the way. I had changed the e-mail address (to one that is still current), but all password-changes and such try going to the defunct e-mail.

  3. why go through the hassle… just stop checking the account… i don’t use hotmail, but it doesn’t bother me to have the account and my nickname taken by me

  4. Manny, I have been trying to close my wife’s MSN/hotmail account for 5 years. The account was created as part of a package we got when we first got Verizon DSL back in 2001. Long ago we switched to Comcast cable and MSN won’t close the account because the request must come from Verizon. Verizon can’t make the request because we are no longer a Verizon DSL customer. I got multiple people on the phone from Verizon and MSN but could never get this resolved.

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