It’s not only that they speak many languages. Or that you can make envelope-free deposits in them now. The single most impressive feature I’ve found on Wells Fargo ATMs recently was that they are sensitive to your most recent (or common) transactions.
Say you normally go to the ATM to withdraw $80 for weekly meals or to deposit a check. Now, on the screen where you are prompted for your PIN, instead of only letting you enter the 4-digit number (as shown above), you are presented with that VERY option directly, so you can skip the selection process altogether which typically followed once you hit the green OK button.
Not only that, it remembers preferences such as whether you wanted or not a receipt, or whether you wanted the scanned version of any deposited checks or not… THIS is an amazing example of usability! Plus it shaves about 20-30 seconds of time at the ATM for each customer that uses this convenient feature.
Update (Jan. 31, 2011): thanks to Wells Fargo for sending a screenshot showing the above capabilities. I am even more impressed with you guys having spotted the blog post AND taken action about it!
The new logo is very slick… a big change from the Serif-font logo they had since they started:
The new home page provides a new Discover feature that lets you find new networks by category: a departure from the Search-based approach they had before. For example, when I clicked on the “Causes” category, TuDiabetes was one of the networks listed. When I clicked on TuDiabetes, an assortment of relevant Ning-based diabetes networks appeared, which means the algorithm is doing its job.
If you click on any of the networks surrounding the network in the center, the networks around it will update accordingly, offering a new list of networks that closely match the one highlighted. Very Visual Thesaurus-ish.
I admit I still miss the Search box to allow for a broad discovery of networks, but I like the new Ning overall.
Me llena de orgullo presentarles el trabajo fruto del esfuerzo colectivo de mi cuñado Ciro Eleazar (estudiante del último año de diseño industrial), quien presenta y vende sus diseños junto a varios otros diseñadores en Mérida hasta el 24 de Diciembre.